“Having hundreds of well-trained engineers means little if the technology those engineers know best is being phased out,” is a problem not only for telecom and IT but every business. In this provocative commentary, the author echoes similar comments I’ve been making to clients. It follows the Wayne Gretsky quote (which I’ll paraphrase: “success doesn’t come from skating to where the puck is, but to where it will be.” The same goes for building a skilled workforce. Hiring employees who were the top-of-their-game in the past doesn’t ensure competence in the future. It’s a new game with new rules and demands and many employees are still trying to play like nothing changed.
Read more Building a next-gen work force | Telephony Online.