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Social Media Gives Customers Power To Make or Break. R U Listening?
If you are in business and you have customers, you better be listening all the time and ready to respond. Social media gives customers the power to make or break…
Part 2: 5 Business Lessons Learned From Bad Customer Service
by Ira S Wolfe
November 29, 2010
Customer Service, Human resources, Skills Shortages, social media
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In today’s world many businesses make customer service excuses or ignore their customers. This article highlights 5 lessons learned from a bad experience…
Hard Rock’s Customer Service Crumbles
In an economic time when a customer is your most valuable asset, bad customer service is like a cancer…