The High Cost of Employee Misunderstanding

It goes without saying that confident and competent employees are the cornerstones of any successful organization. Thus, employee training and monitoring is of the utmost importance. Yet, on average, one in four employees misunderstands at least one critical aspect of their job.

Most employees in over 400 businesses in an IDC study admitted within the last twelve months alone they had been exposed to either employee or public injuries and loss in sales due to employee misunderstanding. The data also revealed U.S. and UK businesses are losing an estimated $624 per employee every year due to the same issues. That number equates to a staggering $37 billion in annual losses incurred because workers misunderstand one or more crucial aspects of their jobs. 

Read more


Ira S Wolfe