social media

Part 2: 5 Business Lessons Learned From Bad Customer Service

In today’s world many businesses make customer service excuses or ignore their customers. This article highlights 5 lessons learned from a bad experience…

What Every Employer Should Know About Intellectual Property

Who owns social media posts created by employees? Who owns materials developed by contractors? Join me on Wednesday October 6 at 11 AM EDT on my Blog Talk radio program…

Wor-Wic Adds Social Media, Facebook, and Managing Generations to Fall Schedule | Geeks, Geezers, and Googlization

If you live on the lower Eastern Shore of Maryland, you’ll want to register today for these new courses just added to the fall schedule at Wor-Wic Community…

Huh? Teenager says Twitter is for old people.

I get two comments from clients or seminar attendees when I mention Twitter:  “I don’t get it!” and “It seems like a site for…

The day I took my mother to work and….

My 85 year-old mother is visiting with us this week. I invited her to come to "work" with me yesterday.  Not only was she thrilled…

Geeks, Geezers and Googlization

Please help us. I launched a survey this week to find out which age groups and generational cohorts are using different forms of technology and social media – from…

Why Tweet? A Must-See Twitter Strategy

Twitter PR StrategyOriginally uploaded by ogilvyprworldwide Why Tweet? A picture is worth a thousand words. I came across this strategic overview provided by Ogilvy's 360 Degree Digital Influence…

To Tweet or not to Tweet?

Last week I presented what I'll refer to as "drive-by" presentation to my Vistage group on social networking. The session quickly evolved from what is…